Customer satisfaction is one of WIN's core values. As a foundry service provider, WIN remains committed to protecting customer privacy and confidential information.
0
cases
There has been no case of leaks of
customer privacy in WIN.
Scored
89.2
Customer satisfaction were above
target score 75.
Protect Customer Privacy
OEM service providers must qualify through rigorous and laborious customer verification procedures to obtain purchase orders from customers. As technology advances, companies' important confidential information may be stolen by malicious individuals, and leaks of confidential information may cause the loss of purchase orders and business reputation, and affect the Company's operations and development. WIN has always placed great emphasis on protecting customer privacy and we have therefore won the continuous trust of customers and provide services to more customers. Formulate a "Confidential Information Management Policy" and an "Information Security Policy" to detail the definition of confidential information and related operating specifications to provide the highest level of protection for customer confidential information including customer contracts, orders, technology and other data. We pay close attention to customer demands for information security and restrict access to customer data and files through permissions. We have passed all information security audits implemented by customers each year. We have maintained relationships of trust with customers but we seek to do more. We shall continue to strengthen information security and exceed customer expectations.
- Obtain ISO/IEC 27001:2022 Information Security Certification.
- Personnel management: The Company continues to strengthen employees' awareness of information security. In addition to announcing them on WIN's internal website for employees, we also specify requirements in employees' commitment statements.
- System security: To protect the confidentiality and integrity of customer information, we continue to strengthen system and data security including the establishment of a comprehensive anti-virus system and file encryption systems and mechanisms. We also implement rigorous access control and management for customer data and files.
- Audit prevention: WIN continues to implement weakness scans on the website and servers each year based on the Company's internal audit procedures to strengthen data security for customers and prevent theft by malicious external entities. We also rectify weaknesses based on the assessment report to complete consistent protection from inside to outside.
We continue to monitor our use of customer personal data and throughout year 2023, we did not use collected personal data for any secondary purposes other than the specific purposes for which the personal data was first collected. Please see the chapter about Information Security Management for information security management measures. There has been no case of leaks of customer privacy in WIN. The Company shall continue to strengthen information protection software and hardware facilities, protect customer privacy, and ensure zero leakage of customer information.
Customer Satisfaction
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WIN is committed to the development and innovation of manufacturing technology. We pursue quality with a spirit of excellence and provide customers with high-quality products to satisfy our customers. There were no product recalls due to harm to human health and safety in 2023. WIN has always focused on the importance of customer satisfaction. Customer feedback is the driving force for our efforts towards continuous improvements. We also adopt directions and measures derived from customer satisfaction surveys into standard operating procedures. We continuously research and develop our own technologies according to customer and market demands. Monthly or quarterly interviews with customers either in person or through video conferencing are conducted to adjust our internal practices, in order to improve work processes and enhance yield rates. In addition, customer satisfaction questionnaires are distributed at the beginning of every year for comprehensive inspection of improvement goals to ensure that our performance is in line with customer needs.
Customer satisfaction survey statistics
In 2023, WIN conducted a survey on satisfaction of the top 20 customers that it served in the previous year. The Sales Department distributed questionnaire to the customers, and the completed questionnaires were retrieved and submitted to the quality control department for analysis and survey.
Product Accountability
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Purpose
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To meet international green procurement trends and customer demand, WIN fulfills product responsibilities, establishes comprehensive management systems, and discloses information on the official website for reference by customers. We provide customers and consumers with products that conform to international green environmental protection regulations.
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Product Safety and Hazardous Substance Management
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To comply with the expectations of customers and stakeholders, WIN has established hazardous substance-free management procedures, actively checked the ingredients of raw materials, and required all raw materials have to meet EU implemented the Restriction of Hazardous Substances Directive (RoHS) and the Registration, Evaluation, Authorization and Restriction of Chemicals (REACH). WIN also require our products to meet the EU's regulations and other related hazardous substance-free regulations.
To protect the environment and people's safety and health, WIN prohibits or restricts the purpose of use and quantity of hazardous substances in its products and raw materials, based on international directives and customer requirements. Additionally, it has formulated a hazardous substance checklist for compliance by its suppliers and employees. WIN's checklist is composed of two major categories:
● List of Substances Prohibited or Restricted in Products
● List of substances in a product for which customers have been informed
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WIN specifies in purchase contracts and order forms that new material suppliers must comply with WIN's supplier management procedures, and that the provided materials may not contain hazardous substances as defined by WIN. Furthermore, suppliers must regularly provide product testing reports and undertake annual supplier assessments as requested by WIN. Regarding new materials, the Technology R&D Department must abide by WIN's hazardous substance free management procedures when determining product specifications and selecting materials to ensure that new materials are hazardous substance free.
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WIN requests all of its suppliers to provide declaration of not using of hazardous substances or third-party testing reports as part of the basis of evaluations which helps to ensure that the raw materials which WIN uses are free of hazardous substances.
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To satisfy customers and other stakeholders' demands for HSF products, WIN products are subject to third-party testing at least once every year to ensure that all of its products are in line with international green environmental standards. Inspection items include product HSF inspections based on REACH, RoHS, PFOS & PFOA, and halogen-free regulations to ensure that all product meet international green environmental protection regulations. Since the commencement of product inspections, all WIN products have been verified as 100% conforming to related HSF regulations. WIN products have not caused any harm to people's physical health or environmental contamination in 2023.
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Information Disclosure Regarding Hazardous Substance Free by WIN
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A Hazardous Substance Free (HSF) section was set up in the E-Service section on WIN's official website, providing the following information pertaining to hazardous substance free and conflicting minerals for customer access:
● Declaration for Hazardous Substance Free
● Declaration of Metal Conflict-Free
● Conflict Minerals Reporting Template
● Third-Party Product Testing Report for the Year
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Sustainable Products
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We continuously develop new technologies to assist our customers in producing energy-efficient products.
We are committed to the development of new technologies and we continue to introduce high-performance technology platforms to produce more energy-efficient and energy-saving products for the semiconductor communication industry. We develop products based on the evolution of our customers' related products in different communication sectors, such as mobile phones, wireless networks, radars, and satellites. We contribute to global energy conservation and electricity consumption reduction with the continuous support of customers and adoption by consumers.
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More Advanced and Efficient Technology Platform
WIN holds a leading position in the compound semiconductor sector and continues to launch advanced process technologies. We use a diverse range of technology platforms that cover communication product applications in a wide range of frequencies. We also use outstanding process integration to help customers develop communication and consumer electronic products. In response to the global impact of global warming, WIN plays an important role in energy conservation and carbon reduction for the world in various types of high-performance technology platforms. We also improve multi-functional chip integration and increase the chip density to enhance customers' competitive advantages and launch strong and highperformance products.
In terms of consumer electronics, the technology platforms of each generation have improved and the next-generation technologies are becoming more energy-efficient compared to the first generation. 5G communication applications, as it enters higher frequency fields, can transmit a larger amount of data. The efficient evolution of technology platforms is our ongoing goal.
In addition to the aforementioned consumer products, we also have related technology platforms for applications such as radar, low Earth orbit satellites, and point-to-point transmission, which promote and enhance long-distance transmission and communication coverage. As they are updated, their performance has increased and we also enhance the competitive advantages of customers' products. -
Social Contribution Responsibility
Smart-phones, public infrastructure, and related communication hardware facilities make life more convenient for the public. They also accelerate the exchange of information and knowledge between people which becomes even more critical during emergencies. WIN helps customers produce new products in all communication sectors which facilitates improvements in communication and benefits future societies. By integrating WIN's multi-functional chips, reducing the critical dimension of technology platforms, and improving process capabilities, we greatly reduce wafer manufacturing quantity and the dimensions of electronic products to protect the Earth's environment to promote energy conservation, carbon reduction, and common prosperity for both customers and WIN.
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