Customer

Management Policy and Commitment

• Management Policy :

  The Company started with the management policy and we established confidential information management policies to carefully provide definitions of confidential information and related operating procedures. We also defined multiple information operation procedures to ensure correct and secure information processing to provide customers' confidential information, including the customers' contracts, purchase orders, and technologies, with the highest level of protection. There has been no case of leaks of customer privacy in WIN. The Company shall continue to strengthen information protection software and hardware facilities, protect customer privacy, and ensure zero leakage of customer information.

• Risk Identification：

  In response to a continuous stream of information security incidents in recent years, we continue to identify information security threats and vulnerabilities to verify and continue to enhance existing defensive measures.

• Personnel Management：

  The Company continues to strengthen employees' awareness of information security and require new employees to receive training and sign employee commitment statements. For current employees, we increase their awareness of important information security information and adopt diverse channels including WIN's internal website, promotional posters, and training videos.

• System Security：

  To protect the confidentiality and integrity of customer information, we continue to strengthen system and data security including the establishment of a comprehensive gateway control equipment, anti-virus system, network access control system, system weakness enhancements, and file encryption systems and mechanisms. We also implement rigorous access control and management for customer data and files.

• Audit and Prevention：

  WIN continues to implement scans on the website and servers each year based on the Company's internal audit procedures to strengthen data security for customers and prevent theft by malicious external entities. We also rectify weaknesses based on the assessment report to complete consistent protection from inside to outside.

There has been no case of leaks of customer privacy in WIN. The Company shall continue to strengthen information protection software and hardware facilities, protect customer privacy, and ensure zero leakage of customer information.

• WIN is committed to the development and innovation of manufacturing technology. We pursue quality with a spirit of excellence and provide customers with high-quality products to satisfy our customers. There were no product recalls due to harm to human health and safety in 2022. WIN has always focused on the importance of customer satisfaction. Customer feedback is the driving force for our efforts towards continuous improvements. We also adopt directions and measures derived from customer satisfaction surveys into standard operating procedures. We continuously research and develop our own technologies according to customer and market demands. Monthly or quarterly interviews with customers either in person or through video conferencing are conducted to adjust our internal practices, in order to improve work processes and enhance yield rates. In addition, customer satisfaction questionnaires are distributed at the beginning of every year for comprehensive inspection of improvement goals to ensure that our performance is in line with customer needs.

Customer satisfaction survey statistics

• Purpose

  • To meet international green procurement trends and customer demand, WIN fulfills product responsibilities, establishes comprehensive management systems, and discloses information on the official website for reference by customers. We provide customers and consumers with products that conform to international green environmental protection regulations.

• Product Safety and Hazardous Substance Management

  • To comply with the expectations of customers and stakeholders, WIN has established hazardous substance-free management procedures, actively checked the ingredients of raw materials, and required all raw materials have to meet EU implemented the Restriction of Hazardous Substances Directive (RoHS) and the Registration, Evaluation, Authorization and Restriction of Chemicals (REACH). WIN also require our products to meet the EU's regulations and other related hazardous substance-free regulations.

    
    
    (I) Checklist of Hazardous Substances

    To protect the environment and people's safety and health, WIN prohibits or restricts the purpose of use and quantity of hazardous substances in its products and raw materials, based on international directives and customer requirements. Additionally, it has formulated a hazardous substance checklist for compliance by its suppliers and employees. WIN's checklist is composed of two major categories:

    ● List of Substances Prohibited or Restricted in Products

    ● List of substances in a product for which customers have been informed

  • (II) New Material/New Supplier Verification

    WIN specifies in purchase contracts and order forms that new material suppliers must comply with WIN's supplier management procedures, and that the provided materials may not contain hazardous substances as defined by WIN. Furthermore, suppliers must regularly provide product testing reports and undertake annual supplier assessments as requested by WIN. Regarding new materials, the Technology R&D Department must abide by WIN's hazardous substance free management procedures when determining product specifications and selecting materials to ensure that new materials are hazardous substance free.

  • (III) Supplier Evaluation
    

    WIN requests all of its suppliers to provide declaration of not using of hazardous substances or third-party testing reports as part of the basis of evaluations which helps to ensure that the raw materials which WIN uses are free of hazardous substances.

  • (IV) Third-party Testing of Hazardous Substances in Products

    To satisfy customers and other stakeholders' demands for HSF products, WIN products are subject to third-party testing at least once every year to ensure that all of its products are in line with international green environmental standards. Inspection items include product HSF inspections based on REACH, RoHS, PFOS & PFOA, and halogen-free regulations to ensure that all product meet international green environmental protection regulations. Since the commencement of product inspections, all WIN products have been verified as 100% conforming to related HSF regulations. WIN products have not caused any harm to people's physical health or environmental contamination in 2022.

  





• Information Disclosure Regarding Hazardous Substance Free by WIN

  • A Hazardous Substance Free (HSF) section was set up in the E-Service section on WIN's official website, providing the following information pertaining to hazardous substance free and conflicting minerals for customer access:

    ● Declaration for Hazardous Substance Free

    ● Declaration of Metal Conflict-Free

    ● Conflict Minerals Reporting Template

    ● Third-Party Product Testing Report for the Year

• We continuously develop new technologies to assist our customers in producing energy-efficient products.

  We are committed to the development of new technologies and we continue to introduce high-performance technology platforms to produce more energy-efficient and energy-saving products for the semiconductor communication industry. We develop products based on the evolution of our customers' related products in different communication sectors, such as mobile phones, wireless networks, radars, and satellites. We contribute to global energy conservation and electricity consumption reduction with the continuous support of customers and adoption by consumers.

  

• More Advanced and Efficient Technology Platform

  WIN holds a leading position in the compound semiconductor sector and continues to launch advanced process technologies. We use a diverse range of technology platforms that cover communication product applications in a wide range of frequencies. We also use outstanding process integration to help customers develop communication and consumer electronic products. In response to the global impact of global warming, WIN plays an important role in energy conservation and carbon reduction for the world in various types of high-performance technology platforms. We also improve multi-functional chip integration and increase the chip density to enhance customers' competitive advantages and launch strong and highperformance products.
  In terms of consumer electronics, the technology platforms of each generation have improved and the next-generation technologies are becoming more energy-efficient compared to the first generation. 5G communication applications, as it enters higher frequency fields, can transmit a larger amount of data. The efficient evolution of technology platforms is our ongoing goal.
  In addition to the aforementioned consumer products, we also have related technology platforms for applications such as radar, low Earth orbit satellites, and point-to-point transmission, which promote and enhance long-distance transmission and communication coverage. As they are updated, their performance has increased and we also enhance the competitive advantages of customers' products.

• Social Contribution Responsibility

  Smart-phones, public infrastructure, and related communication hardware facilities make life more convenient for the public. They also accelerate the exchange of information and knowledge between people which becomes even more critical during emergencies. WIN helps customers produce new products in all communication sectors which facilitates improvements in communication and benefits future societies. By integrating WIN's multi-functional chips, reducing the critical dimension of technology platforms, and improving process capabilities, we greatly reduce wafer manufacturing quantity and the dimensions of electronic products to protect the Earth's environment to promote energy conservation, carbon reduction, and common prosperity for both customers and WIN.